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Federal Airlines (Pty) Ltd trading as Federal Air:
General Conditions of Carriage for Passengers and Baggage
Carrier’s terms and conditions (this refers to more than one party) and your booking confirmation constitute the contract between Federal Airlines (Pty) Ltd and the passenger.
As you read these terms and conditions, please note that:
“we”, “our”, “ourselves” and “us” means Federal Airlines (Pty) Ltd trading as Federal Air (hereafter referred to as “Carrier”) with centres of business situated at O.R. Tambo International and Kruger Mpumalanga International Airport, Nelspruit.
“you”, “your” and “yourself” means any person, except members of the crew, carried or to be carried in an aircraft, having a ticket valid for the transportation.
Air Charter and Air Shuttle Services
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Federal Airlines Air Charter and Shuttle Services are not scheduled operations.
Air Charter and Air Shuttle Services are “Point to Point”.
Each day is different and every flight is planned to ensure that passengers are transported to their destinations with the least amount of flying possible. This constant variation, together with factors beyond our control (Weather and Air Traffic Control) makes Federal Airlines a logistically complex air charter operation.
Your patience and understanding in agreeing to flexible departure and arrival times is greatly appreciated.
- You are permitted one (1) standard piece of hand baggage (max 5 kg) and one piece of standard checked—in hold baggage to be soft sided bags ONLY at a maximum of 20kg.
- For excess baggage each additional kilogram may be charged for at our standard rate subject to space and / or weight availability.
- In addition, you may carry on board a handbag, clutch bag, coats, umbrellas, laptop computers and small items of camera equipment.
- Checked baggage will be delivered to the bearer of the baggage check.
- In case of loss, delay and / or damage to baggage, a complaint must be made in writing to the carrier within seven (7) days of loss occurring.
- If you have fragile, valuable and / or perishable articles included in your baggage we recommend additional insurance from your personal insurer.
- Although we undertake to use our best efforts to carry you and your baggage with reasonable dispatch times shown on the ticket, in timetables or elsewhere, are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice.
- Onward connections should be made well within the recommended time as available on our website, under the “connecting times suggestion” link.
- Carrier is not responsible for late arrivals.
Scheduled Air Services
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- Check in counter at O.R. Tambo International open 2 hours before departure and close 45 minutes before departure.
- Onward connections should be made with not less than two hours connecting times.
- Carrier is not responsible for late arrivals.
- Only soft bags / suitcases may be accepted.
- Maximum baggage allowance 20 kilograms, hand luggage included, excess luggage will be carried if space permits and charged for.
Please note: due to Airport Company regulations any item in excess of 32kg or larger than 720X900X450mm will not be permitted.
Cargo space available on all flights, and can be pre-booked subject to prior reservations.
Dangerous Articles
For safety reasons, dangerous articles such as those listed below, must not be carried in passengers’ baggage.
- Compressed gases (Deeply refrigerated, flammable, not-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders.
- Firearms and explosives handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters and crackers.
- Flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters.
- Brief-cases and attaché cases with installed alarm devices.
- Oxidising materials such as bleaching powder, peroxides.
- Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
- Other dangerous articles such as magnetized materials, offensive or irritating materials.
- Use of telephones is not permitted on board.
Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted between the 28th and 34th week on their return flight, if they are in possession of a doctor’s certificate confirming the stage of their pregnancy and that they are fit to fly.
Advice to International Passengers on Limitation of Liability
Passengers on a journey involving an ultimate destination or stop in a country of origin are advised that the provisions of a treaty known as the Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passengers on journey to, from or with the agreed stopping place in the United States of America, The Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers parties to such special contracts for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US$70,000 per passenger * and that this liability up to such limit shall not depend on negligence on the part of the Carrier.
For such passengers travelling by a Carrier not a party to such special contracts or on a journey not to, from or having an agreed stopping place in the United States of America, liability of the Carrier of death or personal injury to passenger is limited in most cases to approximately US$10,000 or US$20,000.
The names of Carriers parties to such special contracts are available at all ticket offices of such Carriers and may be examined on request. Additional protections can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the Carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information, please consult your airline or insurance company representative.
- Note: The limit of liability of US$75,000 above is inclusive of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.
Notice of Baggage Liability Limitations
Liability for loss, delay or damage to baggage is limited unless value is declared in advance and additional charges are paid. For most international travel (including domestic portions of international journeys) the liability is approximately US$9.07 per pound (US$20 per kilogram) for checked baggage and US$400 per passenger for unchecked baggage. For travel wholly between US points, Federal rules require any limit on an airline’s baggage liability to be at least US$1,250 per passenger. Excess valuation may be declared on certain types of articles. Some carriers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from carrier.
Notice: If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed “Advice to International Passengers on Limitations of Liability” and “Notice of Baggage Liability Limitations”.
Conditions of Contract
- As used in this contract “ticket” means this passenger ticket or itinerary and confirmation voucher and baggage check of which these conditions and this notice form part,
- Carriage is equivalent to “transportation”,
- Carrier means all air carriers that carry or undertake to carry the passenger or his baggage, hereunder or perform any other service incidental to such air carriage,
- Warsaw Convention means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at the Hague, 28th September 1955, whichever may be applicable.
- Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not “international carriage” as defined that that Convention.
- To the extent no in conflict with the foregoing, carriage and other services performed by each carrier are subject to:
- Provisions contained in the ticket.
- Applicable tariffs.
- Carrier’s conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transSortation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
- Carrier’s name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier’s tariffs, conditions of carriage, regulations or timetables; carrier’s address shall be the airport of departure shown in the ticket; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
- An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
- Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person or entity whose aircraft is used by carrier for carriage and its / their agents, servants and representatives.
- Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, before leaving the terminal building. See conditions of carriage regarding non-international transportation.
- This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier’s tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
- Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables and elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft and may omit to alter stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
- Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
- No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
Carrier reserves the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or carrier’s tariffs, rules or regulations issued by the carrier whose name is in the “issued by” section on the face of the Passenger Ticket and Baggage Check.
Disclaimer
Whilst every effort is made to ensure that all information is updated and correct the Carrier(s) and / or its servants and agents shall not be liable for any loss, breach, damage (whether direct, consequential, general or special) or expense of any nature whatsoever which may be caused, directly or indirectly through the use of, supply or reliance upon any information or service provided by or to the public, airline or any other body through this document.
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